Speak Up For Daikin is the means to report possible violations of the Daikin Code of Ethics, or of any company policy or process. Speak up for Daikin is operated by EthicsGlobal, experts in handling complaints and reports.

At Daikin we believe that compliance is as essential as the air we breathe and that is why, if you have questions about the correct way to act, or if a person is not acting according to the Daikin Code of Ethics, you have the responsibility to say it and the right to have safe, easy, confidential and, where appropriate, anonymous methods to do so.

According to our Code of Ethics, each reported case is investigated to apply the corrective measures that the situation warrants.

The Company expects all its collaborators, suppliers and clients comply and act in accordance with the guidelines of our Code of Ethics. Likewise, we expect that in case you have information, observe or have knowledge of any conduct that does not adhere to the rules and policies of the company, or to the laws, rules and regulations of all the places where we operate, is reported immediately, helping the Company to maintain our ethical climate at the highest level of observance.

Our responsibility

• Assure to all of our members the freedom to ask questions.
• Provide tools and channels to receive questions and complaints in an easy, safe, confidential and anonymous way without any fear of any type of repercussion or retaliation.
• Investigate, solve and, where appropriate, sanction all reports received.

Your Responsibility

• If you witness or have knowledge of inappropriate or unethical conduct, report it so you don´t become an accessory to this action.
• Ask yourself questions based on your own integrity.
• Use the reporting channels provided by the company.
• Provide as much information as possible and, where appropriate, evidence of the facts for the correct investigation.
• Follow up on the reports to know the status and corrective measures of the investigation, and if necessary add more information, evidence or recurrences.

Procedure

Choose the most comfortable method for you

WEB ASSISTANT

The complainant tries to have all the information related to the case at hand, as well as evidence material if applies, asking: Who? When? Where? How?

The complainant access the form and the Dynamic Web Assistant the will take him step by stepasking relevant questions according to the information that is being provided by the complainant and there will be options to add name and position of those involved, to attach evidence elements, to write your complaint, to classify it and all other relevant information to make a proper investigation.

When you complete your report, the system will give you a follow-up number., It is very important to keep it in order to follow up your complaint.

TELEPHONE

• Mexico: 800-04-38422
• Brazil: 800-8923-3928
• Argentina: 0800-345-5478

MOBILE APP

• Report from the EthicsGlobal Mobile App

Download the EthicsGlobal App

E-MAIL

he complainant tries to have all the information related to the case at hand, as well as evidence material if applies, asking: Who? When? Where? How?

The complainant sends all the information as complete as possible, attaching evidence if there is any, and could choose to send it from his personal email account or to create an anonymous account for it.

In less than 24 hours you will receive a number for the follow-up in the chosen email.

CHAT

The Complainant tries to have at hand all the information related to the case, as well as evidence material if applies, answering the questions: Who? When? Where? How?

You connect with a specialist who will listen, advise, and support you by asking a series of relevant questions so the case is properly investigated.

The specialist will provide you alternatives for sending evidence elements if you have them.

The complainant receives a follow-up number. It is very important to keep it for future reference.

Follow-up

By using the number provided when you submitted the report, the person can at any time call the line or access this page in the check box to make a follow up of the report to:

Know the status of the investigation.

Provide additional information.

Recurrences to the complaint.

Attach evidence items.